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TAPSIGNAGE HELP

Knowledge base.

Step-by-step guides for setting up screens, publishing content, managing playlists, and getting the most from your hardware.

Popular guides

How do I connect my first screen?How do I upload and publish content?How do I create and manage playlists?How do I schedule Taco Tuesday and special events?How does offline playback work?Which hardware should I choose?Why is my screen not updating?How do memory and storage affect playback?
How do I connect my first screen?

Download TapSignage Manager on your phone. On your TV or playback device, download the free TapSignage Player from its app store. Open Player to display a QR code, then scan it with Manager to link the screen.

How do I upload and publish content?

Upload images or videos from Manager or Web Manager, arrange them into a playlist, adjust fit or rotation, and publish to the linked screen.

How do I create and manage playlists?

Create separate playlists for menus, promotions, announcements, and events. Reorder media, set durations, and assign each playlist to one or more screens.

How do I schedule Taco Tuesday and special events?

Schedule playlists to change automatically on selected days and times—for Taco Tuesday, special events, weekend promotions, daily opening hours, or seasonal campaigns.

How does offline playback work?

After content synchronizes, supported players can continue displaying cached media without Wi-Fi. The player needs connectivity for initial setup and future updates. Offline capacity depends on free local storage, video size, codec, and device.

Which hardware should I choose?

Any display with HDMI can use an external player with Wi-Fi. Android TV and Google TV are currently the best starting points. Google TV Streamer offers 4 GB RAM and 32 GB storage; onn. 4K Pro lists 3 GB RAM and 32 GB storage. Fire TV requires manual app launch, Amazon Signage Stick requires CMS partner approval, Roku is in development, and Samsung Tizen/LG webOS are TBD by exact model.

Review supported devices
How do memory and storage affect playback?

RAM helps the player decode video and render the screen. Storage holds the operating system, apps, and cached media. A device may stream a large video while online but lack enough free space to cache it for offline playback. Use efficient video formats and test the complete playlist on the exact hardware.

Why is my screen not updating?

Confirm Player is open, the screen is linked, the playlist is assigned, and the device is online. Reconnect supported players so pending changes can sync.

Can’t find what you need? Contact support and include the device model, screen name, and a description of the issue.